The Phoenix offers an on-site restaurant, spa, fitness center, business center, two pools, pool bar, complimentary yoga, bicycles, kayaks, and paddle boards. In addition, each suite has an ipad mini, free WiFi, daily occupied cleaning and nightly turn down service, a keurig coffee maker and complimentary coffee pods, and an electronic safe in each bedroom.

Our resort’s award-winning Guest Services team is also available every day from 6am to 11pm to set up exciting and memorable activities on the Caribbean and mainland.

The easiest way to learn more about Phoenix customer service is to stay with us. If you are still deciding, please read about our guests' experiences that led to Trip Advisor naming us the #1 Hotel in the World in January, 2012.

Guest Services

An award-winning Guest Services team is available every day from 6am to 11pm to set up exciting and memorable activities on the Caribbean and mainland.

We specialize in arranging snorkeling, diving, reef fishing, flats fishing, catamaran sailing, private beach barbecues, as well as cave tubing, zip lining, visits to Maya ruins, jungle river tours, trips to the Belize Zoo, horseback riding, and the ATM cave hike. We can also arrange special experiences like private rooftop dinners, Blue Hole fly overs, mainland helicopter tours, and more.

We also provide restaurant recommendations and can make reservations for our guests, which is very important to do during busier times of year on the island when eating at the island’s most popular restaurants.

Red Ginger

Our on-site restaurant’s menu offers many Caribbean seafood dishes and locally grown fruits and vegetables as well as more traditional North American menu selections. Red Ginger provides breakfast, lunch, dinner, room service, and pool bar food service.

Our restaurant also offer a kids menu and a bar menu that are available throughout the day in between regular meal service. Service is available inside our air conditioned main dining room, outside at the restaurant’s garden patio, poolside at our pool bar, or in condo via room service.

Red Ginger is open daily for breakfast from 7:30am to 10:30am, lunch from 11:30am to 2:30pm, and dinner from 6:00pm to 9:30pm. Red Ginger also offers a special brunch menu on Sunday afternoons and tapas menu and live music on Sunday and Wednesday evenings, and half price wine nights on Mondays.

Sol Spa

The Phoenix offers on-site Sol Spa, a terrific full service day spa. The specialists of Sol Spa are U.S. certified and offer a variety of massages, couples massages, facials, manicures, pedicures, Jacuzzi treatments, custom designed wraps & scrubs, and many other services to help you relax and rejuvenate.

Our Guest Services staff can set up appointments prior to or during a stay at The Phoenix.

Pools & Pool Bar

At the center of The Phoenix is a spacious main pool, separate lap pool, large pool deck offering many chaise lounges, drink tables, poolside umbrellas, and a Pool Bar providing food and drink service as well as dining tables and bar seating. The pools are saline chlorinated, which is a more environmentally friendly system that is also kinder on guests’ skin, hair, eyes.

The interiors of the pools are finished with a turquoise mosaic tile which gives them a beautiful color. The water in the main pool cascades from a deeper upper level over an infinity edge waterfall into a shallower lower pool. Our separate 55’ long lap pool provides a great opportunity to exercise while on vacation in Belize, as well as another body of water for guests to relax in.

Fitness & Yoga Center

The Phoenix offers an on-site Fitness Center and provides complimentary Yoga classes on Tuesdays and Thursdays. Private Yoga classes can also be arranged. Our Fitness Center offers two treadmills, an elliptical machine, a recumbent bike, a universal weight lifting machine, dumbbells, benches, and other smaller items. Complimentary use of a larger nearby gym and separate Cross Fit Center are also available via our Front Desk.

Together with our lap pool and Sol Spa’s many services, our Fitness Center and complimentary Yoga classes help us provide our guests an opportunity to take care of their body and spirit in a healthy and relaxing atmosphere during their stay at The Phoenix.

Business Services

The Phoenix offers a Business Center that features three computers and a printer available from 6am to 11pm. Fax services are all available upon request. Free WiFi is available throughout the resort and in each suite. Our Business Center also offers complimentary DVD, book, magazine, and board game lending libraries.